Analysis of Community Satisfaction with Services in Kua Revitalization, Panca Rijang District

Abstract

The Minister of Religion issued Decree of the Minister of Religion Number 758 of 2001 concerning the Revitalization of District Religious Affairs Offices. This research aims to determine the level of community satisfaction as measured through 9 dimensions (IKM) regarding services at the Panca Rijang District Religious Affairs Office which has carried out Revitalization. In addition, the 9 dimensions of community satisfaction will be correlated with general satisfaction perceptions to find out what satisfaction factors most influence general satisfaction. This research uses quantitative methodology while the type of research is descriptive research. Data collection techniques use interview, observation, documentation and questionnaire techniques. Primary data sources were obtained from informants, determining informants used purposive sampling techniques, while secondary data was obtained from relevant agency documents. Process and analyze data using descriptive methods. The research results show that, based on the results of the research we conducted, it was found that the quality of service at KUA Panca Rijang was classified as good (79.18%) after the revitalization was carried out. In general, the perception of public satisfaction with KUA services (76.61%). It is also known that 9 service dimensions can predict general service satisfaction with a regression value of 74%. There are 6 dimensions of service that are positively correlated with perceptions of general satisfaction, including; simplicity of procedures, discipline of officers, speed of service, politeness and friendliness of officers, fairness of officers, and feelings of comfort and security.