THE NEXUS AMONG SYSTEMS QUALITY, INFORMATION QUALITY, DECISION MAKING AND HOSPITAL FINANCIAL PERFORMANCE

Farhanna Triyayi, Pepie Diptyana

Abstract


Hospital financial performance represents a critical determinant of operational sustainability and investment viability within the healthcare sector. In recent years, numerous hospitals have undertaken significant investments in the development of hospital information systems. Nevertheless, empirical investigations into the role of such systems in enhancing financial performance remain limited. This study aims to examine the influence of system quality and information quality on decision-making processes and financial performance in hospitals. Data were obtained through a survey administered to 75 hospital managers in Surabaya. The research model was tested using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results reveal that system quality exerts a significant direct effect on both decision-making and hospital financial performance. While information quality demonstrates a significant influence on decision-making, it does not exhibit a statistically significant impact on financial performance. These findings underscore the importance of high-quality systems and information in facilitating more effective decision-making, which may ultimately contribute to improved financial outcomes in hospital settings.

Keywords


Decision making; financial performance; hospital; information quality; system quality

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