1. Home
  2. Vol 3, No 3 (2023)
  3. Karina

Examining the Mediating Role of Job Satisfaction in the Relationship between Organizational Culture, Transformational Leadership, and Organizational Citizenship Behavior

Cinthya Karina, Muhammad Entang

Abstract


.This study aims to examine the influence of organizational culture and transformational leadership on organizational citizenship behavior (OCB), with job satisfaction serving as a mediating variable. The study was conducted to understand how leadership style and workplace culture contribute to employee voluntary behaviors that support organizational effectiveness within the public sector. Using a quantitative explanatory design, data were collected from 120 civil servants working at the Regional Secretariat of Bogor Regency through a structured questionnaire. The research employed Structural Equation Modeling (SEM) using AMOS to analyze both direct and indirect relationships among variables. The results demonstrate that both organizational culture and transformational leadership have significant positive effects on job satisfaction and OCB. Moreover, job satisfaction was found to partially mediate the relationship between transformational leadership and OCB, indicating that leaders who inspire, motivate, and empower their employees enhance satisfaction, which in turn strengthens employees’ willingness to perform beyond formal job requirements. Similarly, a strong, adaptive organizational culture fosters a sense of belonging and shared responsibility, thereby improving extra-role behaviors.These findings underscore the importance of leadership transformation and cultural alignment in public organizations, where intrinsic motivation and teamwork are essential for achieving performance excellence. The study contributes to the existing literature by validating the mediating role of job satisfaction in explaining how organizational and leadership factors jointly influence discretionary work behavior in the context of local government institutions.

Keywords


transformational leadership; organizational culture; job satisfaction; organizational citizenship behavior

References


P. Podsakoff, S. MacKenzie, and N. Podsakoff, “Consequences of Organizational Citizenship Behaviors: A Review and Directions for Future Research,” J. Management, vol. 49, no. 2, pp. 239–262, 2023.

D. Organ and K. Ryan, Organizational Citizenship Behavior: The Good Soldier Syndrome, New York: Lexington Books, 2020 (reprint).

R. Turnipseed, “Public Service Motivation and OCB in the Public Sector,” Public Personnel Management, vol. 52, no. 3, pp. 387–401, 2023.

J. K. Hoon and R. Tan, “Leadership and Culture as Predictors of Organizational Commitment and OCB,” Int. J. Human Resource Studies, vol. 13, no. 1, pp. 1–16, 2023.

E. Schein, Organizational Culture and Leadership, 6th ed., San Francisco: Jossey-Bass, 2021.

M. H. Kim and H. Park, “Organizational Culture and Employee Engagement in Government Agencies,” Public Management Review, vol. 25, no. 2, pp. 180–198, 2023.

B. M. Bass and B. J. Avolio, Transformational Leadership: Industrial, Military, and Educational Impact, Mahwah, NJ: Lawrence Erlbaum, 2020 (reprint).

N. R. Wahyudi, “Barriers to Effective Leadership in Indonesian Public Institutions,” J. Public Administration Indonesia, vol. 11, no. 2, pp. 77–92, 2022.

S. Hassan and J. Hatmaker, “Leadership and Organizational Citizenship in Public Sector Organizations,” Public Administration Review, vol. 83, no. 1, pp. 101–115, 2023.

R. P. Dwivedi, “Job Satisfaction as a Mediator in the Relationship between Transformational Leadership and OCB,” Asia Pacific J. Management Research, vol. 8, no. 3, pp. 265–281, 2022.

E. Locke, “The Nature and Causes of Job Satisfaction,” Handbook of Industrial and Organizational Psychology, New York: Wiley, 2020 (updated edition).

J. Zhang and M. Zhu, “Job Satisfaction and Citizenship Behavior in the Public Sector: A Mediational Analysis,” Int. Public Management J., vol. 26, no. 4, pp. 560–578, 2023.

A. C. Breevaart and E. Bakker, “Transformational Leadership and Job Satisfaction: The Role of Work Engagement,” J. Vocational Behavior, vol. 141, 103762, 2022.

L. K. Wibowo and H. Yuliani, “Organizational Culture, Employee Engagement, and Job Satisfaction: Evidence from Indonesian Bureaucracy,” J. Workplace Behavioral Studies, vol. 19, no. 2, pp. 156–169, 2023.

C. K. S. Sihombing, “The Influence of Organizational Culture and Transformational Leadership on Organizational Citizenship Behavior through Job Satisfaction: An Empirical Study of Civil Servants at the Regional Secretariat of Bogor Regency,” Unpublished Thesis, Universitas Pakuan, 2023.

B. J. Avolio and W. Zhu, “Transformational Leadership and Follower Development: The Role of Psychological Empowerment,” Leadership Quarterly, vol. 33, no. 2, pp. 159–173, 2022.

D. T. Yukl, Leadership in Organizations, 9th ed., Upper Saddle River, NJ: Pearson, 2020.

M. R. Walumbwa, “Leadership, Trust, and OCB: A Multi-Level Perspective,” J. Organizational Behavior, vol. 42, no. 5, pp. 756–775, 2021.

A. S. Antonakis and D. Day, The Nature of Leadership, 4th ed., Thousand Oaks, CA: Sage Publications, 2021.

E. H. Schein, “Culture, Leadership, and Organizational Effectiveness,” Organizational Dynamics, vol. 50, no. 4, pp. 321–336, 2021.

L. H. Choi and K. Lee, “Organizational Culture, Leadership, and Employee Commitment: An Integrative Approach,” Int. J. Human Resource Studies, vol. 13, no. 3, pp. 255–270, 2023.

M. A. Wibowo, “Cultural Adaptability and Employee Trust in Indonesian Bureaucracy,” J. Public Management Studies, vol. 10, no. 2, pp. 182–196, 2023.

L. J. Kreitner and A. Kinicki, Organizational Behavior, 12th ed., New York: McGraw-Hill, 2022.

T. K. Robbins and S. Judge, Essentials of Organizational Behavior, 16th ed., London: Pearson, 2022.

K. T. Bakker and J. Schaufeli, “Job Resources, Satisfaction, and Engagement: Linking Work Motivation to Performance,” J. Occupational Health Psychology, vol. 28, no. 1, pp. 37–52, 2023.

J. W. Creswell and J. D. Creswell, Research Design: Qualitative, Quantitative, and Mixed Methods Approaches, 6th ed., Thousand Oaks, CA: Sage Publications, 2023.

J. Hair, W. Black, B. Babin, and R. Anderson, Multivariate Data Analysis, 8th ed., Upper Saddle River, NJ: Pearson, 2022.

A. Harris and M. Jones, “Transformational Leadership and Public Service Motivation,” Int. J. Public Management, vol. 37, no. 2, pp. 201–218, 2023.

R. N. Wahyudi, “Cultural Transformation and Employee Engagement in Indonesian Bureaucracy,” J. Public Admin. Reform, vol. 12, no. 1, pp. 66–82, 2023.

T. K. Robbins and S. Judge, Essentials of Organizational Behavior, 16th ed., London: Pearson, 2022.

J. Zhang and M. Zhu, “Job Satisfaction and Citizenship Behavior in the Public Sector: A Mediational Analysis,” Int. Public Management J., vol. 26, no. 4, pp. 560–578, 2023.


Full Text: PDF

DOI: 10.33751/jssah.v3i3.9946

Refbacks

  • There are currently no refbacks.