1. Home
  2. Vol 9, No 2 (2023)
  3. Agustine AS

PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWAN MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Fitri Handayani Agustine AS, Nancy Yusnita, Towaf Totok Irawan

Abstract


ABSTRAK
Penelitian ini bertujuan untuk menguji pengaruh kecerdasan emosional terhadap kinerja karyawan melalui organizational citizenship behavior (OCB). Penelitian ini dilakukan pada salah satu Lembaga Swadaya Masyarakat penyalur zakat di Kota Bogor. Jenis penelitian ini adalah deskriptif dan kuantitatif dengan metode explanatory survey dan metode penarikan sampel non probability sampling dengan metode sampling jenuh. Pengumpulan data diperoleh dari hasil kuesioner dengan jumlah responden sebanyak 32 orang karyawan. Kemudian diuji dengan pengujian Structural Equation Model (SEM). Hasil penelitian menunjukkan kecerdasan emosional dan Organizational Citizenship Behavior (OCB) berpengaruh langsung positif terhadap kinerja karyawan. Kecerdasan emosional berpengaruh positif terhadap organizational citizenship behavior (OCB), serta kecerdasan emosional berpengaruh tidak langsung terhadap kinerja karyawan melalui organizational citizenship behavior (OCB). Dengan demikian, perusahaan sebaiknya mampu meyakinkan karyawan bahwa karyawan dihargai, dipenuhi hak-haknya, dan diberikan kepercayaan penuh, sebagai bentuk motivasi dan dukungan kepada karyawan.

ABSTRACT
This research examines emotional intelligence's influence on employee performance through Organizational Citizenship Behavior (OCB). This research was conducted at one of the zakat-distributing Non-Governmental Organizations in Bogor City. This type of research is descriptive and quantitative with an explanatory survey method and a non-probability sampling method with a saturated sampling method. Data collection was obtained from questionnaires with 32 employees as respondents. Then, it was tested using Structural Equation Model (SEM) testing. The research results show that emotional intelligence and Organizational Citizenship Behavior (OCB) directly affect employee performance. Emotional intelligence positively affects Organizational Citizenship Behavior (OCB), and emotional intelligence indirectly affects employee performance through Organizational Citizenship Behavior (OCB). Thus, companies should be able to convince their employees that their employees are valued, have their rights fulfilled, and are given full trust, as a form of motivation and support for employees.


Keywords


Karyawan; kecerdasan emosional; kinerja karyawan; motivasi; organizational citizenship behavior; Emotional intelligence; employee; employee performance; motivation; organizational citizenship behavior

References


Ameriks, J., Wranik, T., Salovey, P. (2009). Emotional Intelligence and Investor Behavior. New York: The Research Foundation of CFA Institute.

Bintoro dan Daryanto. 2017. Manajemen Penilaian Kinerja Karyawan. Yogyakarta: Gava Media

Colquitt, J. A., LePine, J. A., Wesson, M. J. (2015). Organizational Behavior: Improving Performance and Commitment in the Workplace. New York: McGraw Hill.

Goleman, D. (2015). Emotional Intelligence : Kecerdasan emosional mengapa EI lebih penting daripada IQ. Jakarta: PT. Gramedia Pustaka Utama.

Goller, I., Dewi, I. A. M. (2020). Pengaruh Kecerdasan Emosional, Komitmen Organisasional, dan Budaya Organisasi Terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen, 9(7), 2810 – 2829.

Iswanti. (2020). Pengaruh Kecerdasan Emosional terhadap Organizational Citizenship Behavior yang dimediasi oleh Kinerja Karyawan. Skripsi. Universitas Muhammadiyah Magelang.

Hidayah, R. (2019). Universitas Negeri Surabaya Pengaruh Kecerdasan Spiritual Terhadap Kinerja Karyawan Melalui Organizational Citizenship Behavior Pada PT PLN (Persero) Area Bojonegoro Surabaya. Jurnal Ilmu Manajemen, 7(1), 58 – 65.

Mangkunegara. (2015). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Penerbit PT. Remaja Rosdakarya.

Marry Parker Follet. 2018. Pada Fatahullah Jurdi. Jakarta : Indeks

Milkovich, George T dan John W Boudreau. (2016). Human Resource Management, Eight Edition. Richard D Irwin, a Times Higher Education Group. Inc Company.

Prameswari, N. K. S., Suwandana, I. G. M. (2017). Pengaruh Keadilan Organisasional, Komitmen Organisasional, dan Kepuasan Kerja terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 6(3), 1368-1397.

Robbins, S. P., Judge, T. A. (2013). Organizational Behavior. United Stated: Pearson.

Rosita, S. (2019). Kontrak Psikologis Dalam Meningkatkan Perilaku Warga Organisasi Dengan Sikap Kerja Sebagai Mediator [Psychological Contracts In Improving Organizational Citizens Behavior With Work Attitude As A Mediator]. DeReMa (Development Research Of Management): Jurnal Manajemen, 14(1), 105 – 122.

Sinambela, L. P. (2016). Manajemen Sumber Daya Manusia, Membangun Tim Kerja yang Solid untuk Meningkatkan Kinerja. Jakarta : Bumi Aksara.

Smith. (2014). Philosophy Of Education. New York: Harper and Row

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta

Suwandewi, N. K. N, Dewi, I. G. A. M. (2016) Pengaruh Kecerdasan Emosional dan Dukungan Organisasional terhadap Organizational Citizenship Behavior pada Koperasi Giri Mitra. E-Jurnal Manajemen UNUD, 5(6), 3958 – 3985.

Wibowo. (2015). Perilaku dalam Organisasi. Jakarta : Penerbit PT Raja Grafindo Persada.

Yaakobi, E., Weisberg, J. (2020). Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Frontier in Psychology, 11(758), 1 – 18.


Full Text: PDF

DOI: 10.34203/jimfe.v9i2.9035

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 The Author(s)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.